Cancellations

Amethyst & Sage understands and respects the hectic schedules of clients. When given sufficient notice, appointments may be moved, or accommodations may be made.

Please understand that operating hours are limited, and I am often booked in advance. There is no charge for cancellations received at least 24 hours in advance. If a client must cancel with less than 24 hours’ notice, they may be charged a 50 dollar fee for the session.

No Call/ No Show

In the event that a client fails to show up for their appointment without giving notice, they will be charged the full amount for the session.

An invoice will be sent to the email on file

Future appointments cannot be booked until the balance is paid. I reserve the right to refuse future services after a no call/no show.

No call/showing 3 times will result in the automatic firing of the client and future appointments will not be available.

Late Arrival

Clients are asked to please arrive for their appointments 10 minutes prior to the scheduled starting time. This allows for time to fill out or update intake forms and discuss the treatment plan for the session.

In the event a client is running late, the service may be shortened in order to maintain the schedule, and the original treatment time will be charged.

Conduct

Amethyst & Sage has a zero-tolerance policy for inappropriate behavior and comments. In the event that a client displays inappropriate behavior and/or assaults the therapist, and/or makes inappropriate comments/”jokes”, the session will end immediately.

The client will be charged the full amount of the session and asked to leave. No future appointments will be accepted. I reserve the right to call the police and file a report.

For privacy and comfort, draping is required during the entire massage.

If a client feels they are subject to inappropriate behavior, or anything that makes them feel unsafe or uncomfortable, please speak up so adjustments can be made. Clients reserve the right to end a session at any time.